Shipping policy

COMPLIMENTARY SHIPPING We are pleased to offer complimentary insured shipping on all orders worldwide. We believe that your experience with Lustrate Genève should be seamless from the moment you select your piece until it arrives at your door.

PROCESSING & DELIVERY TIMES All our pieces are curated and shipped from our specialized logistics center in the United Kingdom.

Switzerland & Europe: Please allow 5–10 business days for delivery.

USA & International: Please allow 7–12 business days for delivery.

Once your order has been dispatched, you will receive a confirmation email with a tracking number to follow the journey of your jewelry.

CUSTOMS & DUTIES For orders within Switzerland, all duties are included. For international orders, please note that any local import duties or taxes that may apply upon delivery are the responsibility of the customer, although this is rare for single items.